Find The Right Service For Your Business
Beyond execution, we commit to long-term growth. We work with forward-thinking organisations ready to build, evolve, and make a real difference.
Intelligent Multichannel CRM
Manage every customer interaction from one unified platform. ADPCX consolidates all channels such as voice, chat, email, and social into a single intelligent workspace. Agents access complete histories, customer sentiment, and AI-powered insights to deliver faster, more personal responses.
AI Routing & Automation
ADPCX’s AI engine takes the complexity out of customer operations. It classifies and routes every message automatically, predicts intent, and supports agents with real-time suggestions. Machine learning continuously improves routing accuracy and operational efficiency.
Contact Centre Telephony & Queue Intelligence
Our enterprise-grade telephony suite delivers crystal-clear voice experiences and dynamic queue management for high-volume operations. Supervisors gain complete visibility into performance, SLAs, and workforce utilisation, all in real time.
BPO-Ready Workflow Tools
Built for large-scale BPO environments, ADPCX provides tools to coordinate teams, track performance, and automate repetitive work. Gain total visibility across sites and empower supervisors with data-driven decision-making.
Start Your CX Transformation
Reach out to explore how ADPCX can optimise your customer experience with AI-powered automation and global-scale solutions.