Get In Touch
Get In Touch

Part of the Adhki.ai technology ecosystem

Intelligent Customer Service Software
for Global Contact Centres

A world-class technology house powering 40 million+ interactions every month and over 2 billion interactions to date.
Trusted by BPOs, contact centres, and enterprises across the world.

The Intelligent Engine Behind Modern CX.

Operating under the ICXperience group

Who We Are

ADPCX is a leading provider of call centre CRM, AI-powered service automation, and multichannel interaction technology. As the engineering backbone of Adhki.ai, ADPCX brings together elite product teams from India, Asia, and Europe, delivering mission-critical solutions used by some of the world’s most demanding CX operations.

What Makes Us Different

ADPCX is designed for organisations that need predictability, precision, and intelligence embedded into every customer interaction.

Global Engineering Scale

Scale operations worldwide with technical infrastructure

Deep BPO Operational Knowledge

Experience-driven expertise that optimises performance

Advanced AI and Automation Capability

Smart automation that boosts speed and efficiency.

Reliable, Enterprise-grade Multichannel CRM

Secure, connected systems for consistent customer care.

A Unified Orchestration Across Voice, Chat, Email, and Social

All channels managed seamlessly from one platform.

Built for High-Volume Customer Operations

ADPCX provides the full suite of technologies needed to run a modern contact centre:

Intelligent Multichannel CRM

Agents work from a single, unified screen with complete customer history.

  • Voice
  • Email
  • Live Chat
  • Provides real-time agent assistance
  • WhatsApp & SMS
  • Bots & AI Assistants
AI Routing & Automation

ADPCX’s AI service engine automatically:

  • Classifies and tags incoming messages
  • Prioritises cases using sentiment and intent
  • Routes tasks to the best agent or team
  • Provides real-time agent assistance
  • List Item
  • Performs automated QA on every interaction
Telephony Queue Intelligence

End-to-end call management designed for BPO scale:

BPO-Ready Workflow Tools

Designed to manage thousands of agents across multiple sites:

Proven at Global Scale

This makes us one of the largest CX interaction engines in the world—operating at a scale matched only by top-tier legacy vendors.

1 M+

customer interactions every month.

1 M+

interactions every day.

2 B+

total interactions processed.

The Future of CX Is Intelligent, Automated, and Unified

ADPCX is developing the next generation of customer experience technology — a fully integrated ecosystem where:

Agents are supported by real-time AI

Workflows adapt dynamically to context

Organisations operate with total transparency

Data drives operational strategy

Interactions are effortless and predictable

Processes evolve with continuous learning

Why ADPCX

A True Competitor to the Major CX Platforms

ADPCX competes directly with — and often outperforms — existing providers such as:
Gnatta • Five9 • Zendesk • Freshdesk • Khoros • NICE CXone

But ADPCX brings something these platforms do not:
deep BPO operational intelligence + global engineering scale.

1
Companies
1 +
Global Users
1
Years

Why Leading CX Organisations Choose ADPCX

✓ AI-first approach
✓ Built for BPOs, not just small helpdesks
✓ Faster deployment and customisation
✓ Global engineering support
✓ Unified multichannel orchestration
✓ Automation that reduces handling time
✓ Scales from 20 agents to 20,000

< 1 min
Median First Response
1 %
Uptime SLA

Designed for Real CX Challenges

  • High volumes
  • Complex workflows
  • Multi-site operations
  • Regulatory and compliance demands
  • Seasonal peaks
  • Omni-channel fragmentation

ADPCX gives organisations total visibility and control across every customer interaction.

1
Contact Centres

Start Your CX Transformation Journey

Reach out to explore how ADPCX can optimise your customer experience with AI-powered automation and global-scale solutions

    FAQ’s

    From setup to security, here’s everything you need to know before diving in.

    1. What is ADPCX?
    ADPCX is a leading provider of call centre CRM, AI-powered service automation, and multichannel interaction technology. Our platform is built to support high volume, mission critical customer experience operations that demand performance, reliability and scalability.
    2. What problems does ADPCX solve?
    ADPCX helps organisations manage, automate and optimise customer interactions across voice and digital channels. We reduce operational complexity, improve agent efficiency and enable smarter customer journeys using advanced automation and AI.
    3. What channels does ADPCX support?
    Our technology supports voice, email, chat, messaging and digital interaction channels within a single CRM environment. This enables consistent customer experiences, better visibility and unified reporting across all touchpoints.
    4. How does ADPCX use AI and automation?
    ADPCX uses AI-driven workflows, intelligent routing and service automation to streamline customer interactions. This includes automating repetitive tasks, improving response times and supporting agents with real time insights without compromising control or compliance.
    5. Who is ADPCX built for?
    ADPCX is designed for enterprise and fast-scaling CX operations that require robust, flexible technology. Our solutions are trusted by organisations with complex requirements, high interaction volumes and a need for a dependable, future-ready CX infrastructure.

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