Lead Software Engineer – AI & VoIP (Contact Centre Platform)
- Bangalore – HSR Layout
-
Jan 22,2026
Location: Bangalore – HSR Layout
Work Mode: Work From Office (5 days a week)
Working Hours: 11:00 AM – 8:00 PM IST
Experience: 5–9 years
Employment Type: Full-time
About the Role
We are building a next-generation AI-powered Contact Centre platform combining VoIP, real-time AI, and scalable backend systems. As a Senior Software Engineer – AI & VoIP, you will design and build high-performance systems powering voice communication, automation, and analytics at scale.
This is a hands-on, core engineering role with high ownership and impact.
Key Responsibilities
- Design, develop, and maintain VoIP-based contact centre systems (SIP, RTP, WebRTC).
- Build scalable backend services for call routing, recording, analytics, and integrations.
- Collaborate with AI teams to integrate speech-to-text, NLP, and AI automation.
- Ensure low-latency, high-availability real-time communication systems.
- Own system architecture, code quality, and production stability.
- Participate in design discussions, code reviews, and on-call support.
Must-Have Skills
- Strong experience with VoIP technologies: SIP, RTP, WebRTC, Asterisk, FreeSWITCH.
- Backend development experience using Python / Node.js / Java / Go.
- Experience with distributed systems and microservices.
- Strong understanding of networking, concurrency, and system performance.
- Experience with cloud platforms (AWS/GCP/Azure) and Docker/Kubernetes.
Good-to-Have
- Prior experience with Contact Centre or Telephony platforms.
- Exposure to AI/ML or speech systems.
- Experience in startup or fast-scaling environments.
Why Join Us?
- Work with a passionate, remote-first team.
- Have a real impact on user happiness and retention.
- Grow with a company that values feedback, empathy, and transparency.
- Enjoy a supportive environment where your voice matters.
Ready to Apply?
If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!
Apply for this job
Job Overview
- Position: Lead Software Engineer
- Type: Full-time
- Team: IT
- Location: Bangalore – HSR Layout
- Posted: Jan 22, 2026